Customer & Technical Support Administrator

Location: Hertford, Hertfordshire  

Salary: £30,000

Looking for a role where you can make a real impact?

We are seeking a proactive and customer-focused Customer & Technical Support Administrator to join our growing team.

This is a varied position that combines customer service, administration, technical problem-solving and process improvement. You'll play a central role in ensuring customers receive an outstanding experience while helping the business continually improve its systems, processes and service delivery.

The successful candidate will have the opportunity to work across multiple areas of the business, gaining exposure to both commercial and operational activities while developing valuable technical and customer service skills.

The Role

As the first point of contact for customers, you will take ownership of enquiries, technical issues and support requests, ensuring they are resolved efficiently and professionally.

Working closely with colleagues, suppliers and technology providers, you will help deliver an exceptional customer experience while supporting the ongoing development of business systems and processes.

This role would suit someone who enjoys solving problems, communicating with customers and learning new technologies.

Key Responsibilities

• Manage incoming customer calls, emails and enquiries.
• Provide exceptional customer service and maintain regular communication with customers.
• Take ownership of customer queries, issues and complaints, ensuring they are resolved effectively and within agreed timescales.
• Deliver first-line technical support and liaise with manufacturers, suppliers and software providers where required.
• Troubleshoot technical issues and coordinate solutions with internal teams and external partners.
• Monitor, record and track customer feedback, support tickets and service issues.
• Support the implementation, testing and development of CRM platforms and other business systems.
• Assist with administrative activities across domestic and commercial projects.
• Create and maintain process documentation, guides and operational procedures.
• Identify opportunities to improve customer service, efficiencies and business processes.
• Support colleagues across different business functions when required.
• Assist in maintaining accurate customer records and documentation.

About You

We're looking for someone who:

• Has a genuine passion for delivering outstanding customer service.
• Is a confident and professional communicator, both verbally and in writing.
• Is highly organised with excellent attention to detail.
• Can manage multiple priorities and work independently.
• Enjoys solving problems and finding practical solutions.
• Has strong IT skills and is comfortable using Microsoft Office and digital systems.
• Is confident learning new software, products and technologies.
• Has a positive, proactive and flexible attitude.
• Enjoys working as part of a collaborative team.
• Takes ownership of tasks and follows them through to completion.

Desirable Experience

Whilst not essential, experience in any of the following would be advantageous:

• Customer service or customer support.
• Technical support or helpdesk environments.
• Administration within engineering, construction, utilities or renewable energy sectors.
• CRM systems and business software.
• Process improvement and documentation.
• Working in a fast-paced operational environment.

What We Offer

• A varied and rewarding role with genuine responsibility.
• The opportunity to work within a growing and innovative industry.
• Ongoing training and development.
• Career progression opportunities as the business continues to expand.
• A supportive and collaborative working environment.
• The chance to contribute to projects that support the transition to sustainable energy solutions.

Why Apply?

This is more than a customer service role. It's an opportunity to become an important part of a growing business where your ideas, organisation and problem-solving ability will be valued.

If you're someone who enjoys helping people, resolving issues, learning new technologies and making a positive difference every day, we'd love to hear from you.

Apply today for a confidential conversation.