• Proven experience as a Project Manager in civils, specifically within water or utilities sectors
• Strong background in civils construction and project delivery
• Excellent stakeholder management and communication skills
• Ability to manage multiple projects simultaneously, maintaining deadlines and budgets
• Knowledge of health, safety, and environmental regulations applicable to civils projects
• Relevant qualifications such as a PRINCE2, APM, or equivalent project management certification

This position offers an attractive salary package of £50,000 - £55,000, complemented by a car allowance and performance-based bonus. You will gain the opportunity to work on significant water infrastructure projects within a supportive and forward-thinking organisation. In addition, there will be opportunities for professional development and career progression, along with a comprehensive benefits package.

Customer & Technical Support Administrator

Location: Hertford, Hertfordshire  

Salary: £30,000

Looking for a role where you can make a real impact?

We are seeking a proactive and customer-focused Customer & Technical Support Administrator to join our growing team.

This is a varied position that combines customer service, administration, technical problem-solving and process improvement. You'll play a central role in ensuring customers receive an outstanding experience while helping the business continually improve its systems, processes and service delivery.

The successful candidate will have the opportunity to work across multiple areas of the business, gaining exposure to both commercial and operational activities while developing valuable technical and customer service skills.

The Role

As the first point of contact for customers, you will take ownership of enquiries, technical issues and support requests, ensuring they are resolved efficiently and professionally.

Working closely with colleagues, suppliers and technology providers, you will help deliver an exceptional customer experience while supporting the ongoing development of business systems and processes.

This role would suit someone who enjoys solving problems, communicating with customers and learning new technologies.

Key Responsibilities

• Manage incoming customer calls, emails and enquiries.
• Provide exceptional customer service and maintain regular communication with customers.
• Take ownership of customer queries, issues and complaints, ensuring they are resolved effectively and within agreed timescales.
• Deliver first-line technical support and liaise with manufacturers, suppliers and software providers where required.
• Troubleshoot technical issues and coordinate solutions with internal teams and external partners.
• Monitor, record and track customer feedback, support tickets and service issues.
• Support the implementation, testing and development of CRM platforms and other business systems.
• Assist with administrative activities across domestic and commercial projects.
• Create and maintain process documentation, guides and operational procedures.
• Identify opportunities to improve customer service, efficiencies and business processes.
• Support colleagues across different business functions when required.
• Assist in maintaining accurate customer records and documentation.

About You

We're looking for someone who:

• Has a genuine passion for delivering outstanding customer service.
• Is a confident and professional communicator, both verbally and in writing.
• Is highly organised with excellent attention to detail.
• Can manage multiple priorities and work independently.
• Enjoys solving problems and finding practical solutions.
• Has strong IT skills and is comfortable using Microsoft Office and digital systems.
• Is confident learning new software, products and technologies.
• Has a positive, proactive and flexible attitude.
• Enjoys working as part of a collaborative team.
• Takes ownership of tasks and follows them through to completion.

Desirable Experience

Whilst not essential, experience in any of the following would be advantageous:

• Customer service or customer support.
• Technical support or helpdesk environments.
• Administration within engineering, construction, utilities or renewable energy sectors.
• CRM systems and business software.
• Process improvement and documentation.
• Working in a fast-paced operational environment.

What We Offer

• A varied and rewarding role with genuine responsibility.
• The opportunity to work within a growing and innovative industry.
• Ongoing training and development.
• Career progression opportunities as the business continues to expand.
• A supportive and collaborative working environment.
• The chance to contribute to projects that support the transition to sustainable energy solutions.

Why Apply?

This is more than a customer service role. It's an opportunity to become an important part of a growing business where your ideas, organisation and problem-solving ability will be valued.

If you're someone who enjoys helping people, resolving issues, learning new technologies and making a positive difference every day, we'd love to hear from you.

Apply today for a confidential conversation.

We're working with a growing and highly respected organisation within the clean energy sector seeking a Director to lead project delivery, technical excellence and operational performance across a portfolio of renewable energy and electrical infrastructure projects.

This is a senior leadership position with responsibility for overseeing operations, projects, engineering, compliance and commercial performance while helping to drive the next phase of business growth.

What You'll Be Doing

• Leading operational and project delivery teams
• Driving performance, profitability and project success
• Providing technical leadership across renewable energy and electrical projects
• Maintaining industry accreditations and compliance standards
• Working closely with senior stakeholders to support growth and strategic objectives
• Developing processes, systems and operational best practice

What We're Looking For

• Senior management experience within renewable energy, electrical, construction or engineering sectors
• Strong technical understanding of electrical installations and energy technologies
• Experience managing operational teams and project delivery functions
• Commercial awareness and strong leadership capability
• Knowledge of industry compliance and accreditation requirements

Why Apply?

• Senior leadership opportunity with a growing business
• Influence strategy and drive operational excellence
• Diverse and technically interesting projects
• Excellent package and long-term career prospects
• Opportunity to make a genuine impact in a fast-growing sector

If you're looking for a role where you can combine technical expertise, operational leadership and commercial responsibility, we'd love to hear from you.

Apply today or contact Richard Bartlett at Impact Energy Partners for a confidential discussion.

Location: West London & Surrounding Areas

Role Type: Permanent (Company Vehicle, Fuel Card & Expenses Included)

Sector: EV Charging Infrastructure

About the Role

Our client is seeking an experienced EV Field Service Engineer to join their growing team, supporting commercial and public sector EV charging infrastructure across the South East.

This is a home-based role where you'll be responsible for the commissioning, maintenance, fault finding and repair of AC and DC EV charging equipment. You'll play a key role in ensuring charging infrastructure remains safe, compliant and fully operational while delivering an excellent customer experience.

Key Responsibilities:

• Commission, service, maintain and repair AC and DC EV charging equipment.
• Diagnose and resolve electrical and technical faults efficiently. 
• Carry out inspections, preventative maintenance and compliance testing. 
• Ensure all work complies with current electrical regulations and safety standards. 
• Complete accurate service reports and maintenance documentation.
• Build and maintain strong customer relationships on-site. 
• Support emergency call-outs and standby cover when required.
• Work closely with operational and engineering teams to deliver excellent service levels.

Requirements:

• ECS Gold Card. 
• Proven experience in electrical maintenance, testing and fault finding. 
• Previous experience commissioning and maintaining EV charging infrastructure.
• Strong understanding of electrical safety procedures and regulations.
• Ability to work independently and manage your own workload.
• Excellent communication and customer service skills.
• Full UK Driving Licence.

What's on Offer?

• Company vehicle and fuel card.
• Paid door-to-door travel.
• Overtime paid at time and a half.
• Standby payments and additional travel allowances.
• 24 days annual leave plus Bank Holidays.
• Pension and healthcare benefits.
• Full EV charging and manufacturer training. 
• Clear career progression opportunities within a rapidly growing industry. 

Please Note: This is a regional field-based role covering West London and the South East. Occasional overnight stays may be required with additional support required for standby and emergency call-out activities.

Apply Now

If you're have EV charging experience and are looking to join a growing business at the forefront of the UK's electric vehicle infrastructure market, we'd love to hear from you. This is an excellent opportunity to develop your career in a future-focused industry with strong earning potential and long-term progression.

• Proven experience in contracts management within the renewable energy sector, specifically solar PV
• Strong understanding of commercial and contractual best practices
• Electrical qualifications or relevant technical experience (desirable)
• Excellent organisational skills with the ability to manage multiple projects and deadlines
• Demonstrated ability to lead and coordinate multidisciplinary teams and external partners
• Ability to identify risks promptly and implement effective mitigation strategies
• Strong communication skills to liaise confidently with clients, suppliers, and internal teams
• Proficiency in budget management and resource scheduling

Complemented by a KPI-driven bonus scheme, 25 days holiday plus 8 bank holidays, and a range of additional benefits such as training programs, company EV salary sacrifice scheme, and company volunteering days. Join this forward-thinking company and play a key role in shaping the future of renewable energy while enjoying career development opportunities within a collaborative and innovative environment.

• Proven experience as a Project Manager in electrical or renewable energy projects, specifically in solar energy.
• Background and practical knowledge as an electrician.
• Experience managing end-to-end solar installation projects.
• Strong understanding of electrical systems, safety regulations, and industry standards.
• Ability to coordinate multiple teams and stakeholders effectively.
• Excellent organisational, communication, and problem-solving skills.
• Ability to work in the South East region with flexibility regarding onsite visits and meetings.

Our client offers an exciting opportunity to contribute to the growth of renewable energy solutions and NetZero initiatives. The successful candidate will benefit from a competitive salary package, opportunities for professional development, and the chance to work within a forward-thinking company committed to sustainability. If you possess the skills and experience outlined above, this role provides a rewarding environment for professionals passionate about advancing solar energy projects and making a lasting impact on the planet.

• Proven experience in planning and development within the engineering sector, preferably within energy or infrastructure projects.
• Background in General Engineering with specific experience in Civils and M&E (Mechanical & Electrical) disciplines.
• Strong knowledge of planning laws, regulations, and permitting processes applicable to large-scale energy projects.
• Excellent project management and organisational skills, capable of coordinating multi-disciplinary teams and liaising with external authorities.
• Ability to interpret technical engineering drawings and civil engineering documents.
• Effective communication skills to deliver presentations and report on project progress to senior stakeholders.

Our client offers a competitive salary package and benefits, including opportunities for professional development within a forward-thinking, sustainable company. You will be part of a pioneering team dedicated to advancing clean energy solutions, contributing directly to the UK’s NetZero ambitions. The role provides a dynamic working environment in London, with excellent prospects for growth and involvement in innovative projects shaping the future of energy infrastructure.